Shipping 


Shipping within Australia

Shipping Costs

We offer a standard Australian domestic shipping rate of $9.00. Express shipping is available for $15.00.

All orders are delivered by Australia Post.

Free Shipping

All orders over 2kg (3kg for express post) include free shipping. As an indication 2kg is approximately 15 bars of soap or 4 gift boxes.

Domestic Shipping Times

Standard Shipping
Expected delivery times for metropolitan areas is between 4 and 7 working days. For outer metro and country areas allow between 6 to 12 working days. Please note that Australia Post states that delivery times may be longer during peak periods. 

Express Shipping
Expected delivery is next business day for all capital cities (except Darwin and in Perth CBD only) and some major cities. 

Once we receive your order we endeavour to have it on its way you within 2 working days. We will notify you via email once your delivery has been posted. 

Should you not receive your order within 10 working days, please contact us so we can organise a replacement order to be sent. 

Order Tracking

We provide a tracking number for all express shipping orders so that you can track the progress of your order. For standard shipping we are unable to track to the progress of orders with Australia Post. ME-MO is not accountable for orders once they have been provided to Australia Post. 


International Shipping

International shipping is available to most countries. If your country does not appear in our shipping options then please contact us and we can provide a shipping quote.

International Shipping Times

Standard International shipping
8+ business days*

Economy International shipping
12+ business days*

* Estimated delivery time between metro areas of major cities. Excludes any time in customs and delays due to reasons outside of Australia Post’s control. Country specific delivery times are available online at auspost.com.au

Large International Orders

International shipping costs from Australia can be high so if you are making a large order (over 2kg) you are welcome to contact us with details of what you would like to order and we may be able to find a cheaper shipping option depending on your location.

Order Tracking

We provide a tracking number for all standard international shipping orders so that you can track the progress of your order. For economy international shipping we are unable to track to the progress of orders with Australia Post. ME-MO is not accountable for orders once they have been provided to Australia Post. 


Returns

Should your items arrive damaged please take a photo and send to us via email. We will then arrange for replacement goods to be sent. 

We are confident in the quality of our products, however should you not be satisfied with your purchase please contact us via email so we can endeavour to resolve the issue. 

Please remember that our soaps are handmade, hand cut and are made from completely natural ingredients. This means that the colour and scent of our soaps may vary from batch to batch. Due to the cooking process we use our bars may also have air bubbles, marbling, lumps and bumps and uneven edges. This is all part of our aesthetic and we do not refund for reasons related to the look of our soap (unless the bar is damaged). If you feel like reading more about our soap making process and how it influences the appearance of our soap head over to our blog.